GENERAL FAQS
1) Where do you run your courses?
Our Head Office is located in Milton Keynes.
However, we do run courses around the country. Please send us an enquiry online to see if we are running any courses around you. We can also arrange a course around your vicinity or at your venue if you have 5 or more learners for a course.
2) Can I get a map to the Milton Keynes venue?
Please go to our ‘Contact Us’ page and just click our address there, you would be redirected to Google Maps. You can find your way to us from there easily.
3) Can I ask questions and clear all my doubts before enrolment and payment?
Of course,our friendly, professional and well-informed staff are here to help. We don’t want you to jump to a decision without complete clarification and satisfaction. We have STRONG CUSTOMER SERVICE ETHOS.
4) Is there disabled access?
Yes, we have disabled access at our Head Office. With regards to other venues, most of the venues that we hire have disabled access and lifts. Please email/call us if you want confirmation about this. We would be more than happy to confirm this to you before the course.
5) What is the difference between HABC, City & Guilds, TQUK or Edexcel? Does it make a difference if I do my courses from a HABC, City & Guilds, TQUK or Edexcel approved organisation?
It does not make any difference whether you do your courses from a HABC, City & Guilds, TQUK or Edexcel approved centre!!! The qualification that you are doing needs to be a QCF accredited qualification. All the qualifications that are run by us are QCF accredited national qualifications.
City & Guilds has been in business for more than a century (Approx. 120 years) and hence more people and organisations know about them. Edexcel has also been a very strong organisation for the last few decades now. Also, Edexcel is famous because it is the industry leader for school qualifications. HABC & TQUK have been in business for a few years now and they confer similar courses like the other two awarding organisations.
For example, if you do your L3 AET course with us, it would be awarded by HABC or TQUK. Your prospective or current employers/clients would want to see that you have done your 12 Credit QCF L3 AET qualification. It does not make a difference what awarding organisation you did it from…
It’s more like buying a pen or a pack of sweets from TESCO, ASDA or SAINSBURYS. The super-market may differ but the product remains the same!!! Or you may think of it like buying a personal computer. The make of the PCs may be different, but all of them would be running Microsoft Windows on them.
We are a City & Guilds, HABC & Edexcel approved centre. This itself speaks that quality is one of our chief concerns.
We hope this answers your question and also addresses your concern.
Course Information
1) What should I bring on the first day of the course?
Please bring with you, your passport/driving license, pens, highlighters and a notepad or loose paper.
Make sure that you are on time, then you will be relaxed. There is nothing special you need to do, but bring your enthusiasm and interest in the course.
2) Where can I eat nearby?
Our Milton Keynes venue has an in house canteen.
However, if the course is running at other places, we are sure that there are lots of good places to eat near the venue. We are also close to supermarkets for you to create your own meals.
Payments – Terms & Conditions
1) How do I pay for the course(s)?
You may use any of the following methods:
a) Online payment via PayPal
b) Bank Transfer
Bank: HSBC
Account Holder: The Teacher Trainer Ltd.
Account Number: 22253488
Sort Code: 40-23-13
c) Request a PayPal link to pay using your Debit or Credit card.
d) Cheque Payment: (This would be the least preferred method as it would delay the whole process until the time the cheque has been realised)
2) What are the Cancellation Terms and Conditions?
We are unable to offer refunds if you want to cancel your training course booking(s).
Please note that course payments are non-transferable and non-refundable. If you are unable to attend or continue the course, this will result in the loss of the full payment made for that course. In the event of a genuine reason for cancellation (a documentary proof would be required), we may be able to re-book you solely at the discretion of The Teacher Trainer Ltd..
Any re-bookings will incur an additional £50 re-booking fee.
3) What are the terms and conditions for Transfer of Courses?
The following conditions will apply if you wish to transfer your booking to a later course date:
A £50 re-booking fee will apply.
The choice of course date(s) must be specified at the time of transfer otherwise it will be considered a cancellation. The option to transfer can only be used once, after which any movement will be considered a cancellation.
4) What are the terms and conditions for changing Dates & Venues?
The Teacher Trainer Ltd. reserves the right to alter course dates and venues without liability.
In the event of a cancellation where an alternative cannot be provided in respect of that course a full refund will be offered by us.
A minimum of 4 students is required to run a class based course. The Teacher Trainer Ltd. will endeavour to give students at least 24 hours notice of any cancellation. The Teacher Trainer Ltd. is not responsible for any travelling costs students may incur due to the cancellation of courses and is not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or such like.
5) Do I need to pay all the course fees before I start my course?
We understand the fact that at times you may not have the total course fees available. We would allow your to book your course by making a part-payment. However, the balance must be paid on the 1st day of your course (before the course starts). This applies only to class based courses..